Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Pennsylvania Rescuers In Shock After Finding Paralyzed Pittie Left Inside A Garbage Bag
Usually, when we wake up and get ready for our day, we don’t really think that we will end up being heroes that day.
So, when a Good Samaritan was working on a property in Philadelphia, they thought it was going to be just a regular day on the job.
However, while working, he noticed a discarded trash bag with something moving inside of it. He immediately rushed to investigate and, ripping open the bag, he saw something that completely took him by surprise.
Shocking Discovery
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Inside of the bag, the worker found a white and tan Pittie that was in very bad condition.
The body of this terrified pup was completely stiff, and he could not move his head or his feet.
The heartbroken hooman gently took him out of the trash bag and placed him on a piece of cardboard. He also covered his stiff body with a blanket, hoping to keep him as warm as possible.
When he got the pup comfortable, he contacted the local authorities informing them of the situation.
While he waited, he gave the sweet boy some food hoping that he would take a few bites.
The Pennsylvania SPCA gladly answered the call and immediately headed down to the location of the pup.
When they arrived, they wasted no time and loaded the poor pup, later named Codi, into their car and took him to their facilities.
Seeing the condition Codi was in left the vets puzzled.
“What had happened to this poor soul? Why had he been discarded like trash?” Pennsylvania SPCA wrote in a Facebook post.
It didn’t take the vets too long to realize that Codi was unable to stand up on his paws. They conducted many tests and made sure that he was fed and had a lot of fresh water on hand.
They then started to stretch and massage his limbs, making sure that they were gentle and not scaring the pup.
After some time, Codi was able to stand up and even take his first careful steps.https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2FPennsylvaniaSPCA%2Fvideos%2F1864516417354047%2F%3Fref%3Dembed_video&show_text=0&width=267
Seeing this made his rescuers tear up. They knew that these steps meant that, one day, Codi would be able to live a normal life surrounded by incredible hoomans. But, what they didn’t know was that this was just around the corner.
As the Pennsylvania SPCA made sure to get the word out that this sweet boy was looking for a home – posting him on their social media and even advertising him on their local news – a loving family noticed him and completely fell in love.
Only one month after being found paralyzed inside of a trash bag, Codi found his forever home!
“The odds may have seemed against him, but he never gave up and last week, it all paid off when he found his forever home!” Pennsylvania SPCA wrote in a Facebook post about Codi’s adoption.
The SPCA staff were overjoyed!
The fact that Codi was so determined and able to turn his life around completely in such a short period brought smiles to their faces. They will never forget his resilience and bravery.
“His recovery was pretty remarkable. And though he’s still a little wobbly, he’s been adopted and is living the best life!” Gillian Kocher, Pennsylvania SPCA director of public relations, told The Dodo.
Codi forgot all about his past and is now living the life of any doggos dreams with a family who adores him for who he truly is.
Final Word
Even though I am so happy that Codi managed to get his happily ever after, the fact that he was so cruelly dumped in the first place breaks my heart.
I am aware that sometimes, hoomans are no longer able to care for their dogs, but abandoning them on the streets will never be the answer.
This is why shelters exist!
I am sure that if his previous owners surrendered Codi to their local shelter, this sweet boy would have recovered much faster and would have been able to move on in a healthier way.
Being separated from their hoomans can really take a toll on pups, but receiving love and reassurance from shelter staff can make the process a lot easier as it will allow them to understand that it is not their fault!
So if, for any reason, you can no longer care for your pup, please do not abandon it on the streets. Rather, take it to your local shelter and offer it a second chance – they deserve it.
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