As Emma James diligently mowed the front yard with her lawnmower, an unexpected discovery halted her routine, a mysterious hole in the ground. Over the course of the day, this innocuous pit expanded steadily, reaching an unexpected depth of 2 meters. Adding to the intrigue, the hole contained a peculiar surprise, weathered, rusty steps.
Although the dimensions of the pit currently preclude any person from venturing inside, authorities harbor suspicions that the unearthed tunnel beneath the James’ property might connect to a canal concealed 35 years ago.
Seeking answers, the couple reached out to the construction company responsible for erecting their home in 1984. Unfortunately, the company could not shed light on the tunnel’s destination.
Expressing her bewilderment, Emma remarked: “It’s truly perplexing, these steps leading downward, yet no indication of their purpose or a cover to conceal them. Beneath lies a mixture of cement and rusty metal. We’re eager for someone to inspect and elucidate; I’m not comfortable leaving such an enigma in my backyard”.
Despite the local council’s assertion that the tunnel leads to a drain sealed off three decades ago, skepticism lingers with the homeowners. They remain unconvinced until an official examination is conducted. Frustratingly, despite assurances from authorities, no one has undertaken the task of a thorough investigation.
The homeowners fervently hope that another cavity won’t materialize, posing a potential hazard. Reluctantly, and in the absence of concrete answers, they’ve resorted to cautionary signs to prevent any unsuspecting individuals from stumbling into the mysterious void.
The James family remains in suspense, yearning for resolution and clarity about the clandestine underground structure that has disrupted their peaceful property.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Leave a Reply