The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
I Incurred a $500 Fine When My Neighbor Falsely Accused My Son of Her Toddler’s Hallway Scribbles — I Couldn’t Let It Go
Caitlin often found herself informally supervising her neighbor Stacy’s young son, Nate, providing him some stability while his mom sought time for herself. However, when Nate decorated the hallway walls with doodles during Caitlin’s absence, she was unjustly slapped with a $500 fine. Determined to set things right, Caitlin devised a plan for retribution.
Stacy had become accustomed to letting her young son, Nate, roam the hallway as a play area.
“It’s safe, Caitlin,” she’d assure me. “Plus, it’s their version of outdoor play.”
She would then retreat behind her door, leaving Nate to his devices, often while she entertained guests.
“I just need some downtime,” she confessed to me once in the laundry room. “I’m a grown woman with needs, you know. Being a single mom, you must get it.”
I understood her need for personal space, but I could never imagine letting my own son, Jackson, wander the hallways alone. Despite our general familiarity with the neighbors, the corridors didn’t feel completely secure.
Jackson, slightly older than Nate, seemed concerned about the younger boy, who often loitered alone, clutching his tattered teddy bear.
“Mom,” Jackson would say during his playtime, “maybe we should invite him over.”
Grateful for my son’s compassion, I agreed. It was better to keep both children within sight, ensuring their safety.
Thus, we began having Nate over for snacks, toys, and movies—a simple arrangement that brought him noticeable joy.
“He mentioned he likes playing with others,” Jackson noted one day. “I don’t think his mom spends much time with him.”
And interestingly, Stacy hardly acknowledged this setup. Once she realized Nate was safe with us, she seemed to extend her leisure time even more.
Eventually, it became routine for Nate to knock on our door whenever his mother let him out.
“Hello,” he’d say, teddy in hand. “I’m here to play.”
However, one day, we were away at my parents’ house for my mom’s birthday.
“I hope Nate will be okay,” Jackson expressed concern as we drove.
“Oh, honey,” I responded. “His mom is there. She’s responsible for his safety too.”
Upon our return, we were greeted by hallway walls covered in childish drawings—a colorful chaos of stick figures and squiggles.
“Nate must have had fun,” I remarked, searching for my keys.
“Isn’t he going to be in trouble?” Jackson asked, eyeing the artwork.
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