On the morning of their thirtieth wedding anniversary, the woman did what she always did: she baked bread.
Every day, she would bake fresh bread, a tradition they had followed for years. She cut two slices and buttered them. Normally, she would give her husband a slice from the middle and keep the crusty end for herself. But today, she paused.
She thought: “Today, on our 30th anniversary, I want the middle slice for myself. I’ve dreamed of it so often. I’ve been a good wife for 30 years and raised our children well. I’ve given so much to our family!”
Her hand trembled as she broke their 30-year tradition, deciding to keep the middle slice for herself and give her husband the crust.
Her husband took the slice and smiled. “Today, you’ve given me a wonderful gift, dear. For 30 years, I’ve given you the middle because I know you love it the most. I actually prefer the crust, but I wanted you to have the best. Thank you!”
Walmart delivers great news for customers and is now more committed to making customers happy and having meaningful talks.
Shopping can be annoying with long lines and hard-to-find items. To fix this, stores Iike Walmart introduced self-checkout lanes and “Scan and Go” tech. But some people didn’t like it – they missed the personal touch and found it too much work. Randy Parraz from Making Change at Walmart said customers shouldn’t do cashier work just because Walmart doesn’t want to pay. Walmart heard this and decided not to add more automation.
Instead, they’ll hire more cashiers to make customers happy.
Walmart is now more committed to making customers happy and having meaningfuI talks. This teaches businesses a lesson: being efficient is good, but it’s also important to keep things positive, especially in a world that’s getting more automated.
The human connection is still really important.
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