Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
SIMON COWELL HAS HAD A TOUGH TIME IN THE PAST FEW YEARS, AND IT HAS SIGNIFICANTLY AFFECTED HIS LIFE.
Simon Cowell faced health problems due to two bicycle accidents that happened two years apart. He and the other judges of America’s Got Talent talked about it on the Today Show with hosts Heidi Klum, Howie Mandel, and Terry Crews. The 63-year-old celebrity had another accident in London in 2022 while riding his e-bike, following a previous fall in Malibu in 2020.
Simon was asked how the bike accidents changed his view on life for the upcoming 18th season of America’s Got Talent.
Before the accidents, he admitted, “I wasn’t in the best shape, so the accidents were pretty bad for me.” It wasn’t until the recovery process that he realized how unfit he was.
Then he said, “It was an eye-opener, a true moment of realization!” Simon noticed his strong passion for biking and said he believed everything happens for a reason.
He declared, “I’m not giving up on my bike,” making his fellow judges happy. He really loves these amazing inventions.
After the second accident, Simon had to go to the hospital, where they found he had a broken arm and a concussion.
Even though the second bike crash wasn’t as bad as the first, it still made Simon break his back and wear a wrist brace for many months. After these accidents, he changed how he lives, especially for his nine-year-old son, Eric. Simon’s fiancée, Lauren Silverman, inspired him to make positive changes.
In an interview last year with The Sun, he talked about dealing with the aftermath of his e-bike accident. Simon said, “I was in such a bad place when I broke my back that I thought about going to therapy for the first time in my life.”
He felt sad because he couldn’t share his feelings with Eric. Simon wondered when he could do activities with Eric again, like playing soccer and going for walks.
Eric was born to Simon and Lauren on February 14, 2014. After Simon’s bike accidents, he shared that his son came up with a funny new nickname for him.
During an interview with Entertainment Tonight, the judge from Britain’s Got Talent admitted feeling “embarrassed” after watching episodes at home.
Now, Simon’s back has metal rods and screws after surgery, but he found comfort in Eric comparing him to the famous superhero Iron Man.
Simon proudly said, “When I reunited with my family, Eric said, ‘Dad, you look like Iron Man.’” “Yeah, I’m like Iron Man, indeed,” I grinned.
Since then, Simon doesn’t have trouble laughing off his challenges. He even downplayed more serious injuries from working on the AGT stage in June 2021.
During a kid-friendly Shaolin Kung Fu act, Terry asked Simon if he could see himself doing risky acrobatics. Simon joked, “After hurting my back, going around the garden with Eric felt like a great achievement. But, I couldn’t help thinking, ‘Maybe not such a great idea!’”
Simon’s journey shows his unbreakable determination. Despite the difficulties from the bike accidents, he stays excited about cycling and life, finding humor in his misadventures. Share this article with friends and family!
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