Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
I Found My Husband with His Lover at the Airport and Decided to Follow Them to Paris — Here’s How It All Unfolded
My reality came crashing down at the airport when I discovered my husband with another woman. This heartbreaking moment led to an unexpected encounter with a charming and kind airline pilot, setting me off on a romantic escapade to Paris. Despite the excitement, I wondered if such a romantic journey could truly last.
Brian and I were facing challenges in our marriage, though I hadn’t fully grasped their weight. Clinging to hope, I held onto my Paris ticket and navigated through the crowded airport, trying to calm my racing nerves.
I planned to surprise Brian on his work trip to France, thinking a romantic getaway in the city of love might rekindle our relationship. But instead, I saw him at the airport with a young woman, their intimate connection undeniable.
My heart broke as the truth dawned on me. “Brian!” I exclaimed, stunned.
His surprise quickly turned to indifference. He released the woman and approached me. “Ava, what are you doing here?” he asked, frowning.
“I wanted to surprise you, to spend time together in Paris,” I stammered, feeling my dream crumble.
Brian pulled me aside, visibly annoyed. “This isn’t a good time, Ava. This is business,” he said dismissively, tearing my ticket apart. “And she’s just a colleague. Go home.”
Tears welled up. “I thought we were trying to fix us,” I said, devastated.
“This was a mistake. Leave,” he said coldly, walking away with the woman, leaving me shattered. I collapsed beside my suitcase, crying, when Jack found me.
“Are you alright?” he asked, his voice full of concern. I looked up into kind eyes and saw his pilot uniform, finding him handsome.
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