Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Farmer finds newborn calf freezing in the snow — and saves his life with a hot tub
Many animals are vulnerable to the risks of cold weather, just like people are. They are susceptible to conditions like hypothermia and frostbite, so it is always encouraging when people go above and beyond to keep them warm.
Like the farmer who used a really creative and surprising solution to improvise and rescue the life of a freezing baby cow.
Dean Gangwer farms in Rossville, Indiana, and he raises cattle there. In 2015, Dean came upon a surprising new addition to his property on a chilly morning.
He had no idea that one of his cows had given birth in the middle of the night. Sadly, she gave birth to her calf on top of a mound of snow, and the little one was now freezing.
Dean struggled to keep his eyes open and could see that the calf was breathing heavily. In an attempt to save the cow, he raced it to his house.
Using his knowledge of cattle, he determined that the calf required a hot bath. and Dean just so happened to have his hot tub, the ideal cow-sized bath, ready to go!
As strange as it may sound, the strategy was a huge success.
Leroy and I had a wonderful bath for an hour after I got in fully clothed and held him up to prevent him from drowning, Dean said WRTV. “We both came out warm and I think the end story’s going to be great for him.”
Warm, warming blankets were put around the farmer’s calf following that calming jacuzzi session.
The calf’s name is Leroy. The cow was soon prepared to rejoin the herd when his body temperature stabilized.
While the farmer’s decision to share his hot tub with the cows was a thoughtful and quick decision that helped rescue the small cow, he says that it won’t happen often.
“Leroy has concluded his hot-tubbing,” he declared. “His days in the hot tub are definitely over, but he may still sunbathe occasionally in the grass in the future.”
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