Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
78-Year-Old Goldie Hawn Ages Gracefully and Doesn’t Care About Body Changes
While Goldie Hawn might have been out of the spotlight for the past couple of years, she’s been keeping busy connecting with fans on social media, sharing snaps alongside her family and closest people. Her daughter, Kate Hudson, recently shared a casual snapshot of Hawn that got some of Hudson’s 17 million followers wondering if Hawn might be pregnant.
Goldie is the cutest grandma to her seven grandchildren.
Goldie Hawn is known for being the coolest grandma around. She often shares these adorable moments with her fans, giving us a peek into the special connection she has with each of them. Plus, that’s not an easy job when you’re the grandma to seven grandchildren. Indeed, Hawn and her longtime partner Kurt Russell are grandparents to Kate’s three kids — Rani Rose, Bingham, and Ryder; Oliver’s three kids — Bodhi, Wilder, and Rio; and Wyatt Russell’s son, Buddy Prine, whom he welcomed in 2021.
Hawn couldn’t be happier with how her children’s lives are turning out and how they’re doing so well in their careers, but now she’s thrilled to be moving forward in life and sharing her wisdom with her grandkids, too. She emphasized the importance of hard work, compassion, and staying grounded, values instilled in her by her father: «And I’m passing that on because that was what my father taught me: Stay in reality. Don’t get taken away with everything.»
Hawn continued by expressing that the rest of the journey is in the hands of her children. She mentioned the importance of being present for them and understanding that they will need to resolve their own challenges, even though it may be difficult.
Her daughter Kate shared a carousel of family moments.
Kate shared a lovely photo on Instagram capturing her mother and daughter, Rani Rose Fujikawa, bonding, alongside a series of candid family snapshots from their household. The images gave a glimpse into the warm and inviting atmosphere of the Hudson home, guided by Kate and her fiancé, musician Danny Fujikawa.
The picture shows Goldie Hawn and her granddaughter sharing a beautiful moment captured in a touching scene, with Hawn leaning over to lovingly embrace the girl, both dressed in relaxed outfits. In the photo, Hawn looked laid-back in a comfy gray outfit, her hair flowing freely as she shared a warm smile.
But people found something «weird» in this snap
Observers noted the way Rani leaned against Hawn, combined with the lighting and wrinkles of Hawn’s shirt, led some to speculate that Hawn might be pregnant, sporting what appeared to be a baby bump. «Goldie looks pregnant, no? Is it just my imagination?» one commenter pondered. Another echoed the sentiment, questioning, «Why does she look pregnant?» However, amidst the speculation, there were also concerns for Hawn’s well-being. «I hope Goldie is well?!» one follower expressed.
Goldie always takes great care to maintain her fitness.
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