An orphan colt whose mother died shortly after giving birth has a new mom – a mare that had tragically lost her foal – thanks to the generosity of strangers and Washington State University veterinarians playing matchmaker.
Pairing an orphan foal and a nursing mare is a challenging task and one that commonly ends with failure. In this case, the connection was instantaneous.
“The mare had only been without a foal for about 24 hours,” Dr. Lisbeth Matthews, an equine medicine and surgery intern, said. “We walked her into the Veterinary Teaching Hospital and past him. He made a noise, and she went, ‘oh, there’s my foal,’ and started making noises back at him.”
It was a surprise to everyone how quickly the mare, named Shelly but affectionally called Mama by her owners, Roy and Faye Lions, accepted the colt. Equine veterinarian Jenifer Gold, who was helping to care for the foal and to supervise its introduction to the mare, said nursing mares frequently reject orphan foals, and when they don’t, the pairing process often takes days.
“She walked in and started nickering at him like it was her own baby – it was unbelievable,” Gold said. “I’ve been doing this for 20 years, and I have never seen it happen that way.”
The foal, which has been named Laredo, was admitted to the teaching hospital by his owner, Spokane resident Rachel Williams, just days after he was born when he started showing troubling digestive issues. Shortly after the colt arrived in Pullman, Faye Lions placed a call to WSU to see if the equine team was aware of any orphan colts needing a nursing mare.
“Our foal was dead, and nothing was going to bring it back, so we were hoping we could help someone else,” Faye Lions said. “It just so happened there was a foal there.”
A day later, the colt and Shelly were introduced.
“For them to be so willing to basically hand over their animal to a complete stranger after experiencing their own tragedy was pretty phenomenal,” Williams said. “I feel like in this scenario it was the worst of the worst for everybody, but there was a little bit of silver lining to the story.”
Williams is also grateful for the care and treatment she and her foal received at WSU.
“I just can’t even find words to say how great the veterinarians at WSU were,” she said. “They went above and beyond. I am just happy I ended up at WSU. I am so glad we were able to match those two up – it is kind of a miracle.”
Shelly will live with Williams until the colt is ready to be weaned, likely in six months, before she will return to her home in Kamiah, Idaho.
“It will be tough to say goodbye because you just naturally start to bond with animals, and she has kind of been my lifesaver,” Williams said. “It will be bittersweet for sure, but I am sure her owners will be happy to have her back.”
During the spring, the equine team at WSU typically sees at least a handful of orphan foals. Equine medicine specialist Dr. Macarena Sanz said orphan foals can be fed a powdered milk formula designed for horses, but those raised by humans typically develop behavioral issues that can become problematic as the animal matures.
“They turn out to be socially weird, have no understanding of personal space, and they are more difficult to train,” WSU equine veterinarian Macarena Sanz said. “The fact that this orphan foal has a mare is really going to make a difference.”
Sanz strongly encourages owners to immediately call their veterinarian if a foal is orphaned, as early care is critical to the animal’s survival.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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