The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
My mother-in-law joined our honeymoon to torment me — I didn’t stand for it and executed the perfect retaliation.
This tale is a lesson in establishing boundaries, commanding respect, and much more. What was meant to be a joyous honeymoon for me and my husband quickly transformed into a stressful trip with my problematic mother-in-law in tow. Fortunately, I devised a strategy that solved the issue effectively.
What should have been a romantic escape for my husband and me turned sour rapidly when an unwelcome guest accompanied us. Let’s rewind to explain how this all unfolded.
As my husband, Mike, and I were about to leave for our honeymoon, he nonchalantly mentioned a detour to his mother’s house.
“Why?” I inquired, bewildered. “Because she’s joining us,” he responded. Confused, I pressed, “What?” With a sigh, he elaborated, “She’s never had a vacation or traveled abroad her whole life, so it’s only right she joins us.”
I was absolutely dumbfounded! “When were you going to tell me this? What about our plans?” I tried to remain composed. “I revised our reservations and tickets a while back,” he admitted.
“The truth is she insisted, and I thought you’d be okay with it since you’re always so understanding.” That comment shifted my bewilderment to outrage! I was furious that he had made these changes without consulting me.
The thought of spending our island getaway with my mother-in-law felt like a nightmare! I was so upset I nearly canceled the whole trip. But then, AN EXCELLENT IDEA CAME TO ME! When we reached my mother-in-law’s home, Mike went out to help her with her bags.
While he was busy, I quickly made a phone call. “Mom, hi. I’m in a bit of a bind,” I started. “What’s wrong, dear?” She sounded worried. “My mother-in-law convinced Mike to bring her along on our honeymoon.”
“What?! Oh no, Elle!” my mother gasped in dismay. “She’s tagging along to the islands, and I don’t know how I’ll manage. Could you and Dad come? I’ll book your flights.” Alarmed, she asked, “How did this happen?”
“There’s no time for details, Mom. I need to act fast.” Mom quickly understood the gravity of the situation and replied supportively, “Of course, dear. Your father and I would be glad to help! Just let us know where you’ll be, and we’ll handle the rest.”
I wasted no time booking their flights online and sent all the details to my mom. She assured me she’d do everything possible to make sure I could enjoy my time with Mike without my meddlesome mother-in-law interfering.
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